What is your exchange policy?

Exchanges

The fastest and most reliable way to exchange an item is to place a new order for the size you’d like and then return the original item. This allows you to secure the replacement before it sells out and receive it much sooner, rather than waiting for an automated exchange to be processed.

Return shipping

Outland USA covers return shipping costs only for items that were shipped in error or received damaged or defective. For all other returns, you may purchase a return shipping label from the carrier of your choice.

Please ship your return to the address below:

OUTLAND USA: RETURNS

7223 Haley Industrial Dr

Nolensville, TN 37135

Please keep a copy of the tracking number for your records in case there are any issues while the package is in transit.

Refunds

Refunds are issued after returned items have been received and processed by our Returns Department. Please allow up to 5-7 business days, Monday through Friday, after delivery for processing. Once completed, your refund will be issued to your original payment method for the cost of the item(s), excluding shipping and handling.