What is your return policy?
RETURN & EXCHANGE POLICY
We understand sometimes things don't look as expected or fit quite right. We are happy to accept your return and refund you in full, as long as it is in the 30-45 day returns window, but we ask that you include a few important pieces of information.
First, we need your item returned in unused condition with the tags still attached. Please make sure there is no pet hair or dirt/grime on the item. If you have removed the tags, please call or email us first to give us a heads up. You can include the tags with the returned package.
Second, we need the bag or shoebox the item belongs in returned with the item. If you have thrown away the shoebox your item came with, please call or email. We may have to charge a restocking fee in order to sell the item again if the item does not arrive new/unused, but we are more than happy to work with you on this. For shoe orders - Please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you attach the return label.
Third, we need a receipt (from your email) or packing slip that came with the original shipment so we know who we are issuing a refund to. If you have lost your packing slip and cannot find your confirmation email, please write us a note with your full name (or name used on the order), phone number, order number (if known), and the reason for return. We can process your return much faster if we have your order number included on the return. OutlandUSA does not provide RMA/RA numbers.
Please follow the above steps to make your return quick and easy for both of us!
OutlandUSA only covers return shipping costs on items that were shipped in error or are defective/damaged. Please reach out to us before mailing your return back if your item was shipped in error or is defective/damaged so we can provide you with a prepaid return label.
After following the above steps, send your return to using the mail carrier of your choice:
Outland USA: Returns
7404A Tennessee Excavating Dr
Nolensville, TN 37135
Please keep a copy of the tracking number associated with your return package in case there are any issues while the item is in transit back to us.
If you have any other questions or concerns, please let us know.
Your credit will be issued after we have received and processed your returned item(s).
Once your return for refund arrives and is processed, we will refund you the price of the item(s), not including shipping and handling.
In the event that we are unable to refund your original payment method (closed account, credit card no longer valid, etc.), we will instead issue a store credit for the amount of the item(s).
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange.